Model: HP Deskjet 5850 Color Inkjet Printer
Operating System: Windows XP (Note: might work with other versions of this os.)
This update fixes 2 issues:
1. For XP users ? installation and printing may fail if the default XP firewall is on.
2. Installation fails if a 2-byte character for the customer name is entered.
WARNING: If you are using Windows 2000 with any firewall or Windows XP with a 3rd party firewall you may experience the following 2 issues:
Note: Windows XP users with the built-in Internet Connection Firewall may ignore this warning.
1. During the software installation, the HP Deskjet 5850 network installer fails to locate the printer on the network. The error message, "Setup was unable to detect any printers on the network" appears. To prevent this issue from occurring, you must temporarily disable your firewall before you install the HP Deskjet 5850 printer software.
Consult the documentation that came with your firewall for help in disabling it. Some firewalls may require further configuration after printer installation in order for the printer to be made available on the network.
Whenever the firewall is disabled, HP strongly recommends that the following items be installed on your computer:
A hardware device that provides firewall protection between the Internet and your computer, such as a gateway
An up-to-date antivirus software program
For maximum virus protection while the firewall is disabled, disconnect your router from the Internet. Once the printer is installed, reconnect your router to the Internet.
Some computers have multiple network connections (such as, one connection for a local area network, and another connection for a wireless network). Disable each network connection's firewall.
2. After the software installation, if the IP address of the HP Deskjet 5850 changes, the computer loses communication with the printer, and the printer stops printing. In home environments, the printer IP address might change if your computer and network router are turned off for an extended period of time. To prevent the printer IP address from changing, you can configure the HP Deskjet 5850 with a static IP address. For information about how to configure the printer with a static IP address, go to www.hp.com/support and browse to the HP Deskjet 5850 page.
Before installing the printer software on a networked computer, verify the following:
The printer is set up and powered on.
The ethernet hub or router is powered on and functioning properly.
All computers on the network are powered on and connected to the network.
The printer is connected to the ethernet network.
You have printed out a DJ5800 network configuration page.
To print out a network configuration page, press the Cancel (X) button on the front of the printer for 1 second and the release it
Your PC can communicate with the deskjet 5800.
Open a DOS box
Enter: Ping printer IP address . The IP address is on the network configuration page
NOTE: If the printer was previously installed on a computer with a USB cable, disconnect the USB cable from the printer during network printer software installation. Use the downloaded printer software and follow the instructions below to install the ethernet version of the printer driver
Install the Printer Software on a networked computer:
Create a new folder on the hard drive, such as c:\dj5800, before downloading the printer driver.
Download the driver to the newly created c:\dj5800 folder.
Double-click on the downloaded printer software to extract the files.
click Start > Settings > Printers.
click Add Printer and then click Next > on the Welcome to the Add Printer Wizard screen.
Select Local printer in the Local or Network Printer dialog box.
Make sure Automatically detect and install my Plug and Play printer is NOT selected . Click Next >.
Select Create a new port.
In the Type of Port box, scroll to HP Standard TCP/IP Port and then click Next.
Click Next > on the Welcome to the Add Standard TCP/IP Printer Port Wizard screen.
Enter the printer's IP address in "Enter Name or IP Address" field . Click Next.
If necessary, on the Device Type Screen , select Standard and scroll to Hewlett Packard Jet Direct. Click Next>.
Click Finish on the Completing the Add Standard TCP/IP Printer Port Wizard screen.
Click Have Disk in the Add Printer Wizard screen.
Browse to the dj5800 folder.
Open the 3 letter language folder. The folder name you see depends on the language of the downloaded driver. For example, if you download the English driver you will see dj5800/enu.
Open the drivers folder.
Open the win2k_xp folder.
highlight hpf5800k.inf and click the Open button.
Click OK and follow the onscreen instructions to complete the installation.
For more information on network setup for the deskjet 5800, please see the network user's guide at http://www.hp.com/support.blockquote>
Caution! The printer's USB cable must be unplugged before proceeding!
Do not plug USB cable in until instructed to do so by the installation software!
Create a new folder on the hard drive before downloading the printer driver. Suggestion: "c:\dj5800"
Download the driver to the newly created c:\dj5800 folder
Open the c:\dj5800 folder and double-click the downloaded "exe" file to extract the driver files.
Note: The driver file extraction process will create a series of folders under the c:\dj5800 folder. Under the "C:\dj5800\5800" folder, a three letter language folder will be displayed which corresponds with the driver language that you downloaded. For example, the English driver (5800_enu_win2k_xpinfu.exe) contains a folder named "enu". This folder was created during the extraction process after double-clicking on the downloaded "exe" file.
Connect the USB cable from the PC to the printer.
A Hardware Wizard screen appears, click "Cancel".
Note: If the Hardware wizard does not appear, continue to the next step.
From Windows, click "Start", "Settings", "Printers".
Next, double-click "Add Printer".
When the Add Printer Wizard screen appears, click "Next".
Choose "Local Printer", uncheck "Automatically detect and install my Plug and Play printer", and click "Next".
Select "USB" Port and click "Next".
In the next window, click the "Have Disk" button.
Note: For the next step, the three letters in the filename (such as "enu" in the following example) will correspond to the language code of the downloaded driver.
Click "Browse" and go to the folder "c:\dj5800\5800\enu\drivers\Win2k_xp". A file, with a filename similar to "hpf5800k.inf", will be displayed. Select the file name and click "Open".
Click "OK" to continue. "hp deskjet 5800 series" will now be found in the Printers column. Click "Next".
Note: If another 5800 Series driver is already installed on this PC, you will be shown a window asking you to decide if you want to keep or replace the existing driver. Make your selection and click "Next"
Click "Next" to accept the default printer name (suggested), or rename the printer and click "Next".
Select "Yes" or "No" to print a test page and click "Next".
To complete the installation process, click "Finish". The printer driver files will now be installed and the hp deskjet 5800 series icon will be added to the "Printers" folder.